November 2007
CARY, N.C. – Cicero Inc., a leading provider of desktop integration and automation solutions, announced it has been selected by Avaya Inc., a leading global provider of business communications applications, systems and services, for membership in the Avaya DevConnect program.
Cicero Inc. is the developer of the Cicero integration framework, which non-invasively and rapidly integrates disparate applications in order to consolidate information, extend legacy applications, automate workflows and support service-oriented architectures with Web services. As a result, companies can quickly integrate CTI (computer telephony integration) and call center applications with other applications on any platform (legacy, Web, Java, Windows, etc.), without changing or writing any application code.
By doing so, they can streamline business processes, reduce agent training, shorten call times and improve the overall customer experience.
The Avaya DevConnect program promotes the development, compliance-testing and co-marketing of innovative third-party products that are compatible with standards-based Avaya solutions.
Member organizations have expertise in a broad range of technologies – including IP telephony, contact centers and mobility applications – helping companies extend the value of multivendor networks and transform voice into an intelligent business application that delivers true value to the bottom line.
"As a member of the Avaya DevConnect program, we will be able to further deliver solutions that non-invasively integrate Avaya technologies with other disparate contact center applications," said John Broderick, CEO of Cicero Inc.
"We look forward to working closely with Avaya to deliver compliance-tested solutions to contact centers that reduce the complexity of typical integration efforts, improve application functionality, improve workflow and significantly shorten deployment time so organizations can quickly realize the business benefits."
The Avaya DevConnect program currently includes thousands of software and hardware developer companies, integrators, service providers and customers. Members have created a broad array of innovative solutions tested for Avaya compliance, including natural language speech recognition applications, wireless services, specialized computer telephony integration and reporting capabilities, and applications tailored for specific vertical industries.
Through the DevConnect program, Avaya provides a number of tools and capabilities to member companies. One example is Application Enablement Services (AES), a set of application programming interfaces, protocols and Web services that makes it easier for developers to create Avaya-compatible networks, devices and applications.
"With the involvement of companies like Cicero Inc., our Avaya developer community has become a catalyst for rapid innovation, creating multivendor applications that help enterprises around the world unleash powerful new possibilities for operating more efficiently and effectively," said Eric Rossman, vice president, developer relations and technical alliances, Avaya.
"We help businesses embed secure, reliable Intelligent Communications into the very fabric of their organization so employees and customers have ready access to information regardless of where they are and how they prefer to communicate."
As a member of the DevConnect program, companies have access to a wide range of support from Avaya, including technical resources and training.
There are three levels of membership – Registered, Gold and Platinum – each entailing progressive levels of marketing and sales involvement. Free Registered membership is available to anyone interested in designing Avaya-compatible solutions.
Gold-level members and Platinum members must meet rigorous Avaya criteria for customer satisfaction, product support, business operations, marketing and sales. Cicero Inc. is a Gold member of the Avaya DevConnect program.
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