September 2008
AT&T has mobilized significant resources to repair damage from Hurricane Ike, to attempt to maintain network services in areas without commercial power, and support evacuees.
600 technicians from as far away as Wisconsin and Minnesota moved into the area as the hurricane passed, and have begun assessing damage and restoring service. They will supplement the existing more than 1,400 technicians already in place in the area.
The company’s core network supporting wireless and wireline services continues to perform well. Only two of the 154 central offices in the affected area – one on Galveston Island and a small central office in Port Bolivar – are out of service. The company’s video hub office for AT&T U-verseTM services is operational.
Although high winds and rain affected hundreds of wireless sites, particularly on Galveston Island, the majority of sites in the impacted areas are operational. Portable cell towers have been deployed to supplement coverage in damaged areas. Included in that deployment are three portable cell towers on Galveston Island to assist state and local emergency workers.
Hundreds of neighborhood terminals for wired voice, data and entertainment services are without commercial power and are operating on battery or generator backup.
2,800 generators have been moved into affected areas to power facilities and recharge batteries, and trucks have been deployed to refuel generators. More generators are en route to the affected areas from other locations across the country. But maintaining power to all affected parts of the network remains a significant challenge.
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