February 2009
Mazda North American Operations (MNAO) has appointed Yasuo Kunita Vice President of Customer Service Operations and Quality Assurance, a newly created position.
Kunita joined MNAO from Mazda Motor Corporation one year ago as Vice President, Quality and Technical Service. He has worked for Mazda Motor Corporation for more than 35 years, holding positions as General Manager, Technical Service, and was responsible for global technical service operation.
Prior to his time as General Manager, Technical Service, Kunita was General Manager, Market Support, which is a support function of marketing and sales for Asia, Oceania, Middle East, South & Central American market.
In his new role, Kunita will have responsibility for the technical services division, quality assurance (Flat Rock) and the new customer service division, responsible for all customer service operation and QA. Overall, Kunita's responsibility will be to lead the organization to dramatically increase customer loyalty and retention, through high quality of customer service and high quality products.
"Kunita-san has been a tremendous asset to Mazda and given his depth of experience throughout Mazda, including 35 years with Mazda Motor Corporation, is a great addition to our North American team," said Robert Davis, Senior Vice President; Quality, Research and Development; MNAO.
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