March 2009
Canon USA has been certified a Center of Excellence by BenchmarkPortal in collaboration with the Center for Customer-Driven Quality at Purdue University.
"The Center of Excellence recognition is one of the most prestigious awards in the Service and Support industry," said James Sharp, SVP and general manager, Systems and Technical Support Division, Imaging System Group, Canon USA.
"Our dedication to quality customer service is a direct result of our leadership's commitment to service excellence and efficiency across all of our product lines and offerings."
The Systems and Technical Support Division of Canon USA provides service and support to Canon's network of direct and non-direct sales channels for a broad range of products and solutions, including its imageRUNNER, imagePROGRAF, imageCLASS and imagePRESS models.
Call Centers achieve the Center of Excellence distinction based on a best-practice metrics drawn from the world's largest database of objective and quantitative data that is audited and validated by researchers from the BenchmarkPortal in conjunction with the Center for Customer-Driven Quality at Purdue University.
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