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Apple Faces Lawsuit By Disgruntled Users Over Faulty MacBook Keyboard Design
By Izza Sofia, 14 May 2018
Apple’s butterfly keyboard design has sparked controversy among customers since its release, and has now landed the company in hot water.
According to Apple Insider, the brand has been hit with a lawsuit in federal court that states the company knew of existing defects plaguing the keyboard prior to product launch.
The lawsuit involves several MacBook and MacBook Pro models that carry the butterfly keyboard and were created after 2015. Apple advertised these models as “refined for greater comfort and responsiveness,” but certain users of these models have deemed otherwise.
The butterfly keyboard was first introduced to the 12-inch Macbook laptop in 2015 before being implemented to the MacBook Pro in 2016. The “butterfly mechanism” underneath the keys is supposed to be more responsive as compared to the “scissor design.” This new mechanism also allows company to minimize the size of the laptop frame, thereby allowing more components to be included.
Apple states that the keyboard is “four times more stable.” However, users have expressed gripes about the tool, lamenting that the “butterfly mechanism” gets stuck, rendering the keyboard unusable.
High-pitched sounds were also reported when pressing the keys. Many have voiced out their frustrations and a petition has been created on Change.org to demand a recall of the products that carry the butterfly keyboard. 18,000 people have signed it, and the issue has landed Apple in court.
The case involves two plaintiffs who bought the MacBooks and faced similar issues pertaining to the design.
The first plaintiff is Zixuan Rao, who purchased the MacBook Pro this year. After one of the keys started to malfunction, he took it to an Apple store for fixing. Apple’s representatives, however, were not able to solve the issue. The store offered to send his MacBook Pro to the Repair Center, but Rao declined as it would take a week to fix.
Second plaintiff Kyle Barbaro faced a similar situation where the space bar and caps lock keys stopped functioning on his 2016 MacBook Pro. Though his laptop was fixed, the space bar subsequently failed again. Unfortunately, his warranty had expired so he had to pay US$700 for Apple to perform the repair.
With regards to this issue, Apple has apparently breached several laws including express and implied warranty, the Magnuson-Moss and Song-Beverly Consumer Warranty Acts, California Unfair Competition Law and California’s Consumer Legal Remedies Act.
Plaintiffs are seeking for damages and legal fees, and asking Apple to pay or fix the damaged units. Apple is also being called to publicly acknowledge the issues underlying the butterfly keyboard.
[via Apple Insider, opening image via Apple]
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