The award was presented by John Caldwell, Motorola area distribution manager, to owner Billy Kelley and the entire staff.
The award was given to only three Motorola dealers in South Carolina and only four dealers in both North and South Carolina.
"Receiving this award after being named dealer of the year for South Carolina in 2005 is quite a tribute to our staff," Kelley said. "This dedicated group of people has gone far beyond normal everyday business practices to win these awards. We are approaching the 10th anniversary and this will make our celebration very special."
Kelley Communications opened in October 1996 with three employees.
Currently, the business staffs 13.
"The communications business has changed quite dramatically over the last 10 years and we will continue to grow and change for many years to come," Kelley said. "We continue to make sure our staff has the most up-to-date training available so that we will be positioned to be the leader in the technology that will come tomorrow."
Award criteria highlighted the company's growth, financial performance, brand commitment, sales force readiness, market visibility, territory management, customer response and service capabilities.
The company experienced a growth in radios and accessories and service subcontract dollars and demonstrated its commitment to the Motorola brand through its Web site, store front, advertising efforts, signage and trade show participation, according to a press release.
Financially, the company had no delinquent receivable balance and received high marks for its dealer sales representatives being Mpath-certified. Mpath is a continuing-education program that tracks individual company representatives and their respective sales expertise.
Motorola praised Kelley's achievements in:
Positioning itself to support Motorola solutions for the long-term.
Addressing customer needs with integrated products and services.
Providing qualified personnel in Motorola products and the ability to adjust with user demand.
Tracking and understanding customer needs.
Commitment to serving local markets.
Responding to customer concerns in fine tuning business practices.
Recognizing leaders that provide the best service.
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