Adobe Systems Incorporated introduced Adobe® LiveCycle® Enterprise Suite (ES), an integrated family of software for automating processes that help businesses and governments more effectively engage with customers, citizens, partners, and suppliers. LiveCycle ES integrates the capabilities of Adobe Flex and PDF technologies, while leveraging the reach of Adobe Flash® Player and Adobe Reader to enable a new class of "customer engagement" applications that easily connect people inside and outside organizations to internal information and processes.
With LiveCycle ES, organizations can deliver external-facing applications that are easier to interact with. This enables companies to better communicate with people who may be frustrated with, or confused by on-line procedures, and are likely to abandon transactions, resorting to higher cost avenues such as in-person visits or phone assistance. By transforming processes such as account enrollment, claims processing or guided self service into engaging applications, businesses and governments can improve customer service, decrease costly cycle times, and manage information faster and more accurately.
"Our business processes and those at our customer sites typically involve multiple people needing to review and sign-off on materials inside and outside our company," says Didier Fleury, CIO, Cegedim, the European leader in data services and software for the healthcare industry. "With Adobe LiveCycle ES, we are looking forward to easily integrate key back-office systems and workflows with front-end processes that engage with our staff, partners and customers. The more secure, automated workflows bring new efficiencies to our business and support our compliance efforts by giving us more control over processes. We have been impressed by the LiveCycle ES beta software and look forward to deploying the released software."
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