Don't miss the latest stories
Adobe Gets Sued Over Bug That Deleted US$250,000 Worth Of Freelancer’s Work
By Mikelle Leow, 14 Nov 2018
Image via r.classen / Shutterstock.com
Woe is any creative professional who accidentally removes important files from their computer. If you have been in this plight before, consider the even more tragic fate of this freelancer who purportedly had years worth of work wiped out by Adobe without his permission.
Freelance filmmaker Dave Cooper has raised a class action suit against the creative software company over a bug in the 11.1.0 update of Premiere Pro CC 2017 that apparently deleted videos and photos that were never opened or used within the program.
The deletion was attributed to Premiere Pro’s ‘clean cache’ tool, which accumulates and stores unnecessary data from ongoing projects so users can clear them easily after the work is complete.
Unfortunately, Cooper lost more than redundant data. The suit filing details that when he cleared his cache, the ‘clean cache’ tool permanently removed several important files and data that didn’t belong to the ‘Media Cache’ folder and “had never been associated with Premiere Pro.”
David Deal, one of Cooper’s attorneys, told Motherboard that the videographer’s “original video clips, as well as files that were a result of his editing,” had been deleted due to the glitch.
“As a freelance visual artist, all you are and all you have is your work,” Deal iterated. “If you don’t have your work then you might as well not be a visual artist.”
Cooper estimated that the bug had wiped out about 100,000 video clips that cost him about US$250,000 to shoot and produce during his travels to locations such as India, Brazil, Egypt, Mexico and Turkey.
The filmmaker’s list of clients includes “major
editorial, advertising, and governmental organizations” like the World Bank, National Geographic, Ogilvy, USAID, and PBS.
Adobe personally acknowledged the bug back in May 2017, and had rolled out an update to prevent future content from being removed by mistake.
“The update changes the behavior of the media cache deletion. With 11.1.1, only files that are within the ‘Media Cache’ folder’s subdirectories will be deleted. Files that sit next to it will no longer be affected. However, we still strongly recommend keeping the ‘Media Cache’ folder separate from your original media.”
[via Motherboard, cover image via r.classen / Shutterstock.com]
More related news
Also check out these recent news