Samsung Investigates US$2,000 ‘Galaxy Fold’s Design Flaws After Awkward Reviews
By Mikelle Leow, 19 Apr 2019
Image via Samsung
A foldable smartphone had been on the horizon for years, with Samsung teasing the device at its 2013 keynote. Year after year, fans’ hopes of getting their hands on the phone had been dashed, but on 20 February 2019, the South Korean tech giant finally announced the ‘Galaxy Fold’.
Considering the six-year wait, phone owners expected Samsung to have had already sorted out the gadget’s design issues. Unfortunately, early reviewers learned the ‘Galaxy Fold’ was still hindered by teething problems.
Ahead of the product’s public debut on 26 April, Samsung delivered test units to tech journalists in hopes of receiving positive reviews. Instead, the publications came back with ominous results: the model’s screen had blacked out, with certain areas of the display no longer being usable.
Reviewers cited that the phone came with a vague disclaimer asking them not to peel off the “special protective layer” atop the display—but assuming it was just a screen protector like the ones adhered onto most new gadgets’ screens, they removed the plastic. Alas, the mindless move seemingly led to the destruction of the smartphones’ displays.
Samsung has addressed the gaffes, vowing to investigate why the phones had malfunctioned.
The company tells the Wall Street Journal that some of the devices were likely to have fallen apart because the reviewers removed the plastic layer, which they assumed were disposable protectors.
It seems a little late to fix major issues plaguing the model, since the phone is set to hit the market on 26 April, but a possible way for Samsung to prevent such mishaps from happening is to attach a larger warning on its packaging.
The screen on my Galaxy Fold review unit is completely broken and unusable just two days in. Hard to know if this is widespread or not. pic.twitter.com/G0OHj3DQHw— Mark Gurman (@markgurman) April 17, 2019
The phone comes with this protective layer/film. Samsung says you are not supposed to remove it. I removed it, not knowing you’re not supposed to (consumers won’t know either). It appeared removable in the left corner, so I took it off. I believe this contributed to the problem. pic.twitter.com/fU646D2zpY— Mark Gurman (@markgurman) April 17, 2019
[via The Daily Beast, images via various sources]
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